How PlayerSells keeps buyers and sellers safe

On PlayerSells the buyer pays PlayerSells, not the seller, and the seller is paid only after the buyer confirms the account works. The payment is held for that order the whole time the account is being handed over, so a seller never has to trust a buyer who has not paid, and a buyer never pays a seller who has not delivered.

Every deal follows the same five stages. Before payment either side can cancel at no cost. From payment until the buyer confirms, either side can open a dispute, and the money stays where it is until PlayerSells decides. Once the buyer confirms, PlayerSells reviews the order and releases the payment to the seller's wallet.

Before an account can be marked delivered, the seller must confirm a handover declaration, line by line. PlayerSells refuses the delivery until every line is confirmed, and the confirmed lines are posted to the order chat as a dated record. For a login-based account the seller confirms that:

• every passkey is removed and the account is signed out of all the seller's devices, browsers and apps;
• two-step verification is off, or its authenticator, phone number and backup codes now belong to the buyer;
• the recovery email and phone are the buyer's, or full access to them is included in the delivery;
• no password, session, backup code or any other way back into the account has been kept.

Before confirming, the buyer gets a security guide written for the account's platform, shown on the order page, posted in the order chat and sent by email. It works through the account in a fixed order:

1. Take over the email. Change the login email to one you control, or take over the mailbox delivered with the account.
2. Lock the login. Set a new password.
3. End every other session, passkey and device. Sign out everywhere else and remove connected apps.
4. Replace two-step verification and recovery. Put your own phone, authenticator and backup codes on the account.
5. More for the platform. For example the YouTube owner role, Steam Guard, Twitch stream keys or Discord server admins.
6. If something blocks you, say so first. Tell the seller in the order chat and do not confirm.

When an order completes, the seller's share moves to their PlayerSells wallet and stays under a security hold before it can be withdrawn. Each of a seller's first three sales clears 15 business days after delivery. From the fourth sale the hold gets shorter as the seller builds a record of completed sales, down to 24 hours from the 21st sale.

For 30 days after an order completes, the buyer can report a problem with the account from the order page. Filing the report pauses any part of the seller's payment for that order that is still held, the seller is asked to respond in the order thread, and PlayerSells decides from the record.

PlayerSells also checks in with the buyer by email 48 hours after the order completes, and again shortly before a longer hold on the seller's payment ends, so a problem can be raised while the money is still held. After the 30 days, a problem is handled as an ordinary support request.

Money from a sale is paid out only to a seller whose identity has been verified, and only once every step of the check is complete and approved. If any step is missing or not approved, no payout is made, and the balance stays in the seller's wallet until it is. The check has four steps:

1. Phone. A code sent to the seller's phone.
2. Identity document. An ID photographed live with the camera.
3. Live selfie. A liveness check that matches the face to the document.
4. Proof of address. A recent document in the same name.

Yes. PlayerSells monitors for unusual activity and may review a withdrawal before sending it. A review can ask the seller to verify something, or hold the payout while it is checked. The payout address is checked before money is sent.

Most withdrawals are processed within 1 to 5 business days; one under review can take longer. Section 8 of the Terms of Service covers verification and holds.

Every message in a PlayerSells deal is screened before it is delivered. A message that shares contact details or a messenger handle, or that asks to pay outside PlayerSells, is blocked, and the sender is told why. The most common scam on any account marketplace starts with "let's continue on another app" or "pay me directly, it's faster", and the screening stops that before it reaches the other side.

Once an order is paid, the login email needed for the handover can be shared, and passwords and codes go through the encrypted delivery form. PlayerSells will never ask for payment outside escrow, and never messages first asking for money. The safety guide shows how to spot someone impersonating us.

Every new listing on PlayerSells starts as pending and goes live only after PlayerSells reviews and approves it. The listing form asks the seller to prove they control the account, usually with a one-time code placed in its bio or description, and Steam, League of Legends and Valorant accounts have their own checks.

The same account can be live only once. A seller cannot list an account they have already sold, and when an account sells, any other copy of it is taken down. X listings are re-checked against X regularly, and a listing whose account X has suspended is removed. Review lowers the risk but is not a guarantee, so the buyer's own check before confirming still matters.

A dispute on PlayerSells is decided by PlayerSells from the deal record, never by the buyer or the seller. While a dispute is open the payment stays held. The decision is one of three: refund the buyer, release the payment to the seller, or close the dispute with no money moved.

PlayerSells is run by Duck Digital Ltd, a company registered in England and Wales under company number 16726307, with its registered office at 71-75 Shelton Street, London, WC2H 9JQ, United Kingdom. The Terms of Service are governed by the law of England and Wales, and the Privacy Policy explains how personal data is handled.

PlayerSells is the venue and the payment protection, not a party to the sale: the buyer buys from the seller, and PlayerSells holds and releases the payment under the rules on this page. The official channels are this website and [email protected]; support also runs through tickets in your dashboard.

PlayerSells protection covers deals made on PlayerSells, through escrow and the dispute process described in the Terms. It does not cover:

• deals arranged or paid outside PlayerSells, which have no escrow and no record;
• what the account's platform does later: X, Instagram, TikTok and the others can suspend, restrict or remove an account at any time, including after a sale, and PlayerSells does not insure against that (sections 6 and 11 of the Terms);
• how the account performs later: follower counts, reach and earnings can change after a sale, and PlayerSells does not promise they will hold (section 11 of the Terms);
• problems raised more than 30 days after the order completed, which are handled as support requests.